Effective date: 5 December 2025
Last updated: 5 December 2025
1.1 These Terms and Conditions (“Terms”) govern your use of the GR8R Than Fitness website at gr8r.fit and any related services (together, the “Platform”). The Platform is operated by Gr8r Than Fitness Proprietary Limited, a company incorporated in the Republic of Botswana under the Companies Act (UIN BW00009302372) (“GR8R”, “we”, “us”, “our”).
1.2 By creating an account, making a booking or purchase, listing on the Platform, or simply using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
1.3 In these Terms, “Customer” means anyone who browses, books or buys through the Platform. “Vendor” means any club, gym, trainer, studio, practitioner, event organiser or store that lists services, classes, events, memberships or products on the Platform. “Listing” means any service, class, event, subscription or product offered by a Vendor.
2.1 GR8R is an online marketplace. We provide the technology that lets Vendors present their offerings and lets Customers discover, book and pay for them.
2.2 Vendors are independent businesses and individuals. Unless a Listing expressly says otherwise, GR8R does not provide, run, supervise or control the classes, sessions, events, treatments, memberships or products sold by Vendors. The contract for any Listing is between you and the Vendor. GR8R acts as an intermediary and, where applicable, as the Vendor’s limited agent for collecting payment.
2.3 We do not employ Vendors or their instructors, trainers, therapists or staff, and we do not guarantee their qualifications, quality, safety or availability, although we may take action if we learn of a problem (see section 14).
3.1 You must be at least 18 years old to create an account or make a purchase. If you are under 18, a parent or legal guardian must make bookings on your behalf and accepts these Terms for you.
3.2 You must give accurate, current information when registering and keep it up to date. You are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorised use.
3.3 You may register as a Customer or as a Vendor. Vendor accounts are subject to the additional terms in section 12.
3.4 We may suspend or close an account that breaches these Terms, is used fraudulently, or puts other users at risk.
4.1 Prices are shown in Botswana Pula (BWP) unless stated otherwise. Prices, availability, session times and Listing details are set by Vendors and can change until your order is confirmed.
4.2 A booking or order is confirmed only when payment succeeds and you receive a confirmation. We may cancel an order where a Listing was priced or described in obvious error, where the session is no longer available, or where we suspect fraud, and we will refund any amount you paid.
4.3 Payments are processed by our third-party payment provider, currently Paygate. We do not store your full card details. By paying, you also agree to the payment provider’s terms. Bank or card charges, currency conversion fees and similar costs imposed by your bank or provider are your responsibility.
4.4 Some checkouts ask you to provide extra information, such as the names of each attendee or a chosen session option. You must provide accurate details for every attendee. Information you enter is shared with the relevant Vendor so they can run the session or event.
5.1 Each Vendor sets its own cancellation, change and refund rules for its Listings. These are shown on the Listing or communicated at booking. Please read them before you pay.
5.2 Unless a Vendor’s Listing states a different policy, or the law entitles you to something more, payments for sessions, classes and events are non-refundable once the booking is confirmed, except where the Vendor cancels, materially changes, or fails to provide the service.
5.3 If a Vendor cancels a session or event, you are entitled to a refund or, if the Vendor offers it, a reschedule or credit of equal value. Refunds go back to the original payment method and may take several business days to appear.
5.4 To request a cancellation, change or refund, contact the Vendor first using the details on the Listing or the chat and support tools on the Vendor’s store page. If you cannot resolve the issue with the Vendor, contact us at [email protected] and we will help where we reasonably can.
5.5 Nothing in these Terms limits any right you have under Botswana consumer protection law that cannot lawfully be excluded.
6.1 Some Listings issue a ticket or pass with a unique QR code, delivered by email, in your account, or on your invoice.
6.2 A ticket is valid only for the event, session, product and attendee it was issued for. It cannot be used for a different Vendor, event or session.
6.3 Each ticket is meant to be used once, or for the number of sessions shown. Treat your QR code like cash: do not post it publicly or share screenshots. Once a code has been scanned and accepted, a later copy of it will be refused. We and the Vendor are not responsible for entry lost because someone else scanned a copy of your code.
6.4 Subscription or membership passes are valid only while the underlying subscription is active and in good standing. If a subscription is cancelled, expires, fails to renew, or is refunded, the pass stops working.
6.5 If an order is refunded, cancelled or reversed, all tickets and passes issued under it are cancelled automatically and will be refused at entry.
6.6 Tickets may not be resold, transferred for profit, altered or copied. Vendors may refuse entry to anyone presenting an invalid, cancelled, altered or duplicated ticket.
6.7 If your ticket is refused because it is invalid or has expired, the Vendor may offer you the chance to buy a new one on the spot. That purchase is a new order under these Terms.
7.1 Some Listings are sold as subscriptions or memberships that renew automatically at the interval shown at checkout. By subscribing, you authorise recurring charges to your chosen payment method until you cancel.
7.2 You can cancel a subscription from your account before the next renewal date. Cancellation stops future charges but does not usually refund the current period, unless the Vendor’s terms say otherwise.
7.3 If a renewal payment fails, your subscription and any linked pass may be paused or cancelled.
8.1 Fitness, exercise, sport, therapy and wellness activities carry a risk of injury, including serious injury. You take part at your own risk.
8.2 You are responsible for deciding whether an activity is suitable for you. Consult a doctor or qualified health professional before you begin any new exercise programme, especially if you have a medical condition, are pregnant, are recovering from injury, or have not exercised recently.
8.3 Information on the Platform, including Listing descriptions, Vendor bios and blog or media content, is general information and is not medical advice. Nothing on the Platform creates a doctor-patient or therapist-client relationship with GR8R.
8.4 Vendors may require you to sign their own waiver, indemnity or health declaration before you take part. Those documents are between you and the Vendor.
8.5 Stop any activity immediately if you feel pain, dizziness or discomfort, and follow the instructions of qualified staff at all times.
9.1 When you buy from, book with, or follow a Vendor, that Vendor may send you messages about their offerings, such as schedule changes, new classes, events and promotions. These may arrive by email, and where you have an account, in the Messages section of your account with an email notification.
9.2 Every marketing message includes a way to unsubscribe from that Vendor. Unsubscribing stops that Vendor’s marketing messages to you. It does not stop service messages we or the Vendor must send about your orders, bookings, tickets or account, such as confirmations, receipts, cancellations and security notices.
9.3 You can also stop messages from a Vendor you follow by unfollowing them.
9.4 Vendors must use your contact details only to provide their services to you and to send messages in line with this section and the law. We do not sell your personal information to Vendors or to third parties for their own marketing.
10.1 You may be able to post reviews, ratings, comments, photos and messages (“Content”). You keep ownership of your Content, but you give GR8R a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and promote it on the Platform and in our marketing, for as long as it remains on the Platform.
10.2 Content must be honest, lawful and based on your genuine experience. Do not post content that is false, defamatory, abusive, discriminatory, sexually explicit, infringing, misleading, or that reveals someone else’s private information.
10.3 We may remove or edit Content that breaches these Terms, and we are not obliged to monitor Content.
11.1 You agree not to: break any law using the Platform; impersonate another person or business; provide false information; interfere with the Platform’s security or operation; scrape, copy or harvest data from the Platform without permission; attempt to bypass payment, ticketing or scanning systems; use tickets or codes you are not entitled to; send spam or unsolicited promotions through the Platform; or use the Platform to harass, threaten or harm others.
11.2 We may investigate suspected breaches and cooperate with law enforcement where appropriate.
12.1 To list on the Platform you must have the legal right to operate the business you list, and hold all licences, registrations, permits, qualifications and insurance that the law or your industry requires. This includes professional registration for health, therapy and coaching services.
12.2 You are responsible for the accuracy of your Listings, including descriptions, prices, times, locations, capacity, cancellation terms and what is or is not included. You must deliver what you sell and honour bookings, tickets and passes that have been validly issued.
12.3 You are responsible for the safety of your sessions, premises, equipment and staff, and for having appropriate insurance and any waivers you need. GR8R is not responsible for injury, loss or damage arising from your services.
12.4 Fees and commission: GR8R charges commission and any other fees on sales made through the Platform. The applicable rates are communicated to you when you list or are otherwise agreed with us in writing, and by listing on the Platform you agree to them. We may deduct these from sales before paying you.
12.5 Payouts: We pay out your earnings through the withdrawal methods available on the Platform, which may include bank transfer, mobile money and e-wallet options. Payouts may be delayed, held or reversed where there are refunds, chargebacks, disputes, suspected fraud or missing information. You are responsible for providing correct payout details and for your own tax obligations.
12.6 Customer information: You may use customer and attendee information only to provide the services the customer purchased and to send lawful messages as described in section 9. You must keep it secure, must not sell or share it, and must delete it when you no longer need it.
12.7 Messaging tools: The Platform’s messaging feature is for legitimate communication with your own customers and followers. You must not use it for spam, misleading offers, phishing, or content that is unlawful, and you must honour unsubscribes. We may limit the number of messages you can send, and disable messaging for any Vendor at our discretion.
12.8 Ticket scanning: If you use our ticket scanner, you are responsible for scanning tickets accurately and for deciding who is admitted. A ticket that scans as invalid, expired or cancelled should not be honoured.
12.9 We may suspend, hide or remove any Vendor or Listing that breaches these Terms, receives repeated complaints, presents a safety risk, or harms the Platform’s reputation.
13.1 The Platform, including its design, software, logos, trade marks, text and graphics, belongs to GR8R or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute or create derivative works from it without our written permission.
13.2 Vendors retain ownership of their own logos, images and Listing content and give GR8R a licence to display and promote it on the Platform and in our marketing.
14.1 If you have a problem with a Vendor, we encourage you to resolve it with them directly first. We may, but are not obliged to, help mediate, hold or release payments, or remove a Listing or Vendor.
14.2 If you believe a Listing or Vendor is unsafe, unlawful or misleading, report it to [email protected].
15.1 The Platform links to or integrates with third-party services, including payment providers, maps, social media, video, and messaging tools such as WhatsApp. When you click a WhatsApp or chat button, you are communicating with the Vendor through that third-party service, and its own terms and privacy practices apply. We do not control and are not responsible for third-party services or websites.
16.1 We collect and use personal information as described in our Privacy Policy at https://gr8r.fit/privacy-policy/, which forms part of these Terms. It explains what we collect, why, how it is shared with Vendors and service providers, how long we keep it, and your rights under applicable data protection law.
16.2 We take reasonable steps to protect your information, but no online system is completely secure.
17.1 We work to keep the Platform available, but we do not promise it will be uninterrupted, error-free or free from harmful components. We may change, suspend or discontinue any part of the Platform at any time, for example for maintenance or security reasons.
18.1 To the fullest extent permitted by law, GR8R is not liable for: the acts, omissions, services or products of Vendors; injury, illness or death arising from any activity booked through the Platform; missed or cancelled sessions or events; loss of profits, revenue or data; or any indirect or consequential loss.
18.2 Where the law does not allow us to exclude liability, our total liability to you for any claim arising from your use of the Platform is limited to the amount you paid through the Platform for the specific booking or order that gave rise to the claim.
18.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by our own negligence, where the law does not permit exclusion.
19.1 You agree to compensate GR8R, its directors, employees and partners for losses, claims and costs (including reasonable legal fees) arising from your breach of these Terms, your unlawful use of the Platform, your Content, or, if you are a Vendor, your Listings, services, products and dealings with Customers.
20.1 You may close your account at any time by contacting us. We may suspend or terminate your access at any time if you breach these Terms or if we reasonably believe it is necessary to protect users or the Platform.
20.2 Closing or suspending an account does not cancel obligations that arose before then, such as payments due or bookings already made. Sections that by their nature should survive, including those on intellectual property, liability, indemnity and governing law, will continue to apply.
21.1 We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Changes take effect when posted, and for material changes we will take reasonable steps to notify you. Continuing to use the Platform after a change means you accept the updated Terms. Changes do not affect bookings already confirmed.
22.1 These Terms, together with our Privacy Policy and any Listing terms or written terms agreed with you, are the entire agreement between you and GR8R about the Platform.
22.2 If any part of these Terms is found to be unenforceable, the rest remains in effect.
22.3 If we do not enforce a right straight away, that does not mean we have given it up.
22.4 You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours as part of a sale or restructuring of our business.
23.1 These Terms are governed by the laws of the Republic of Botswana. Subject to any mandatory consumer rights, the courts of Botswana have jurisdiction over any dispute arising from these Terms or the Platform.
23.2 Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the matter informally.
Gr8r Than Fitness Proprietary Limited (UIN BW00009302372)
Trading as GR8R Than Fitness
Email: [email protected]
Website: https://gr8r.fit